Protect Terms
FluffyProtect™ Terms of Coverage
🔹 What is FluffyProtect™?
FluffyProtect™ is an optional delivery protection add-on that covers your order in case of:
- ✅ Loss during transit
- ✅ Visible damage upon arrival
- ✅ Confirmed theft after delivery
For just £7.99, you can shop worry-free knowing your delivery is covered.
🔹 What’s Covered
| Covered | Description |
|---|---|
| 📦 Lost Packages | If your item doesn’t arrive within the estimated delivery window. |
| 🛡 Damaged Items | Products that arrive broken or visibly damaged. |
| 🔐 Stolen Packages | Items marked as “Delivered” but never received (with proof). |
🔹 What’s Not Covered
- ❌ Incorrect shipping address entered at checkout
- ❌ Delivery delays by courier or customs
- ❌ Packages marked as delivered, but no claim or proof provided
- ❌ Theft by household members or neighbors
🔹 How to File a Claim
To make a claim, please contact our support team within 7 days of the estimated delivery date.
Send the following to info@fluffyden.com:
- Order number
- Tracking info
- Description of the issue
- Photo/video proof (if damaged)
🔹 Important Notes
- Only one claim is permitted per FluffyProtect™ coverage.
- FluffyProtect™ is non-refundable after the order is placed.
- Claims are reviewed and approved at the sole discretion of FluffyDen support.
🔹 Need Help?
If you have any questions about your protection, contact us via our Contact Form or by emailing us directly.