Protect Terms

FluffyProtect™ Terms of Coverage

🔹 What is FluffyProtect™?

FluffyProtect™ is an optional delivery protection add-on that covers your order in case of:

  • ✅ Loss during transit
  • ✅ Visible damage upon arrival
  • ✅ Confirmed theft after delivery

For just £7.99, you can shop worry-free knowing your delivery is covered.

🔹 What’s Covered

Covered Description
📦 Lost Packages If your item doesn’t arrive within the estimated delivery window.
🛡 Damaged Items Products that arrive broken or visibly damaged.
🔐 Stolen Packages Items marked as “Delivered” but never received (with proof).

🔹 What’s Not Covered

  • ❌ Incorrect shipping address entered at checkout
  • ❌ Delivery delays by courier or customs
  • ❌ Packages marked as delivered, but no claim or proof provided
  • ❌ Theft by household members or neighbors

🔹 How to File a Claim

To make a claim, please contact our support team within 7 days of the estimated delivery date.

Send the following to info@fluffyden.com:

  1. Order number
  2. Tracking info
  3. Description of the issue
  4. Photo/video proof (if damaged)

🔹 Important Notes

  • Only one claim is permitted per FluffyProtect™ coverage.
  • FluffyProtect™ is non-refundable after the order is placed.
  • Claims are reviewed and approved at the sole discretion of FluffyDen support.

🔹 Need Help?

If you have any questions about your protection, contact us via our Contact Form or by emailing us directly.